Effective date: January 2, 2017
All versions of OLLY, The Organized Life and Learning Yearbook, are owned by Real Zoe, LLC – The Olly Software Series. We take your privacy and security very seriously, and do not ask you for personal information unless we truly need it. Please note that we do not have access to any of the data you record in OLLY. All of your personal data and records are stored on your own hard drive, or personal devices. We strongly encourage you to maintain several backups of your data in different locations for your own security.
Information we collect
We only collect personally identifiable information for the following purposes:
E-mail newsletter. If customers wish to subscribe to our e-mail newsletter, we ask for personal information such as name and e-mail address. We use a third-party email subscription service called SendinBlue (please visit www.sendinblue.com for more information) to maintain our email lists and distribute our newsletters as needed. Recipients of our newsletter can be removed from the mailing list by clicking the remove/unsubscribe link at the bottom of each newsletter, or by sending a removal request to firstname.lastname@example.org. Neither Olly Software nor SendinBlue will share your name or email address with anyone else.
User forums. We offer our customers the option to participate in an online forum service intended for the exchange of knowledge, inquiries, and tips regarding our products. Participation in this service is completely voluntary and requires the establishment of a user account. Personal information such as name, email address, and a username and password are required in order to establish an account on our user forums. Any information the user makes available through the use of this service, personal or otherwise, is the sole responsibility of the user. Please exercise caution when disclosing personal information in public forums. Olly Software will not be held responsible for information disclosed through the use of our forum service. User accounts on this service are managed by the user, and accessible to the staff of Olly Software, and may be terminated by either party at any time.
Product orders. When ordering from our site, your transaction is handled exclusively by an outside secure storefront service company called Fastspring, which you can visit at http://fastspring.com. Your contact and payment information will only be used to process transactions and to deliver the purchased product or service. After billing is complete, the only credit card details that Fastspring retains are the last four digits of your credit card number. These are stored in a secure, restricted database for the purposes of order tracking and refunds.
Customer Support. If you email us for help, suggestions, or other requests, we will only use your contact information to respond to your inquiries and provide follow-up assistance.
In addition to personal information, Olly Software also collects information that is not personally identifiable in order to improve the quality of the products and services we offer. We collect non-personal information in the following ways:
Website usage statistics. As is true of most websites, we automatically collect and record basic information about visitors to Olly Software websites, including date/time stamps, page views and file downloads, IP addresses, browser types and languages, referring and exit pages, and operating system versions. We use this information to analyze trends, administer the sites, learn about user behavior on our sites, and to gather demographic information about our user base as a whole. We may use this aggregated information in our marketing and advertising services.
Product updates. Several of our products include the ability to automatically check for updates. If you choose to enable this feature, the product will communicate with our website each time it is launched to obtain the version number of the most recent software release and compare it against its own version number. When a newer version is found, the software will alert the user that an update is available for download from our website. No personal information is sent to Olly Software during this process, although the communication with our website is logged like any other visit to our site. Automatic update notifications can be disabled in the preferences window for each of our products.
Olly Software is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Olly Software does not knowingly collect information from children under the age of 13 and we do not target our websites to children under 13.
How we use your information
Olly Software uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a product order or refund, to communicate with you, to provide service and support, to update you on services and benefits, and to send promotional offers. Credit card or other payment information is used only by Fastspring.com for payment processing, and is not accessible by Olly Software. It is not used for any other purpose and is not kept longer than necessary for providing the services.
Olly Software does not share, distribute, or sell your personal information to any third parties, except for billing purposes (see “Product orders” above) and forum administration (see “User forums” above). We consider it our responsibility to protect our customers’ privacy.