Email Us at firstname.lastname@example.org
Check the Forum
Search through the forum to see if anyone else has had the same problem. If not, feel free to ask.
Frequently Asked Questions
We are working on this feature, and it should be ready soon. Ultimately you will be able to sync your files between all your home computers and mobile devices (iPod, iPhone, iPad).
No, just send an email to email@example.com and we will send you a new fulfillment email with links to download the OLLY app and an activation license file.
You may install it on all your family’s personal computers (in one household), and future computers. However, the license file download link you receive after purchase only stays active for a week, so it is best to download the file onto all of your computers right away. If you receive a new computer in the future, or for some reason need to re-install OLLY after that initial week, let us know and we will send you a fresh download link to activate OLLY.
It is a one time charge. No need to renew.
Here’s an alternate method of activating the license key file: Open Finder on your Mac, press Cmd-Shift-G, and open the folder ~/Library/Application Support/Olly/. Once you have that folder open, you can just drag the license file into it, and restart OLLY.
License download links only stay active for one week. If you need a new one, just let us know and we’ll send you a new fulfillment email right away.
All you need to do is download both OLLY and the license file on to your system, open OLLY, and double click the license file. OLLY will take care of the rest.
Any data you enter in the trial version will still be there when you pay to activate your copy of OLLY. You won’t have to do anything special, or manually transfer anything – and you definitely won’t have to start from scratch! OLLY will continue to use your same data.
It mainly depends on whichever is more convenient for you, and your personal preference. If you purchase from the Mac App Store you will get to use the same system for many different applications and installing from scratch is sometimes easier. If you purchase from our store you will get a free 30 day trial and easy in-app license purchasing.
Both methods come with easy updating to new versions and tech support via email and the support forums.
You must be on an Intel based Mac, version 10.10 or higher